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| Re: Allan Rosen and the 34th Street (Herald Square) elevator (1370778) | |||
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Re: Allan Rosen and the 34th Street (Herald Square) elevator |
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Posted by BrooklynBus on Mon Oct 26 16:17:31 2015, in response to Allan Rosen and the 34th Street (Herald Square) elevator, posted by Wakefield-241st Street on Mon Oct 12 21:02:52 2015. Although you are technically correct, that legally the MTA could not have directed passengers with disabilities to use the PATH elevator as I asserted, you fail to see the big picture.The article was about the need for better MTA Customer Service which I am sure you would agree with from your many posts on the subject. Here is the pertinent text from the article: "Passengers with disabilities are directed to use the elevator instead at 42nd Street, eight blocks away, or the 34th Street elevator at Seventh Avenue, which serves other subway lines. What the service notice omits is that there is another elevator a short 200 feet away at 33rd Street that passengers could use instead during the outage and which serves all the same subway lines." So let's ask who uses and needs MTA elevators? Persons in wheelchairs are most certainly a small minority of those who use elevators although the elevators were installed primarily for their use. From my experience, persons with baby strollers or suitcases and those having difficulty walking are the most prevalent users. Persons in manual wheelchairs would have difficulty using the ramp without assistance. However, many have motorized wheelchairs and could use the ramp. All those customers would benefit from knowing about the PATH elevator. The fact that the passageway is is not open 24 hours is also a minor point when you consider the percentage of passengers who would need to use it during those hours as compared to the rest of the day when it is open. So the percentage of those passengers who rely on the elevator that is being repaired who could benefit from knowing about the PATH elevator is quite high. So in conclusion, although the MTA may have legally been required to direct disabled passengers to the 42 Street elevator or the one on 7th Avenue as they did, mentioning the PATH elevator on the service notice would have helped most of the users who used the elevtor before it was closed for repairs and would have been a big service to their customers. (They also could have mentioned the hours when the passageway is shut to avoid passengers using the elevator and then having to return to the street to use MTA services.) But the MTA is not that interested in providing good customer service so they don't and that was the major point of the article and is still a valid point. |
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