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| Re: Useless Comcast customer service calls… (183393) | |||
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Re: Useless Comcast customer service calls… |
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Posted by JohnL on Mon Jan 8 19:24:26 2007, in response to Re: Useless Comcast customer service calls…, posted by Dan Lawrence on Sun Jan 7 16:42:23 2007. What Comcast's network people told me to do was to power off both the modem and router. Shut down the computer(s).Reasonable. Repower both the modem and router and restart the computer(s). Why not try: ipconfig /release * ipconfig /renew first? Or even just try and ping the router when you have been through the power sequence. In my experience routers are back in service pretty quickly, but cable modems can take a while. Have you ever tried to do a status check on your cable modem. Try looking at http://192.168.100.1, which is the address of all the cable modems I have dealt with. (This address is non-routable, and the modem picks it off before the request hits the internet). You might find some useful information about your cable connection. Unfortunately Comcast won’t do anything with it as it’s not in the customer service rep’s script. |
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