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| Re: Select Bus Service ticket... still confuse riders (303124) | |||
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Re: Select Bus Service ticket... still confuse riders |
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Posted by BusMgr on Sat Feb 28 18:54:10 2015, in response to Re: Select Bus Service ticket... still confuse riders, posted by New Flyer #857 on Sat Feb 28 11:18:29 2015. SBS is the only situation when you need advance knowledge to avoid a summons.And that's the big reason that I've always been maintained a great deal of reluctance of accepting "proof of payment" concepts. Fares and services are not always simple, and many times there are questions by intending passengers as to the applicability of fares for particular services, or what services ought to be utilized to complete an intended journey. These individuals want to have some type of interaction to either find out information, or to confirm their perception of the information held. And, traditionally, the law has followed these ideas, and generally what has been criminalized is the refusal to pay, not the failure to pay. That is, traditionally there has had to be a demand by the transportation operator (and, arguably, a turnstile blocking the way constitutes a "demand" for payment). Proof of payment schemes on their head, where the duty to determine the application of fares is changed from the operator of the service to the passenger. An error--which, with complicated structures, is not uncommon--is no longer the fault of the transportation operator (addressable through employee training, more reasonable fare structures, and/or addressing the confusion afterwards civilly), but rather has become the fault of the customer (and is addressed criminally). Most egregious is that if a customer asks a company employee for fare information, and is given wrong information by the employee, it is the customer that is then pursued criminally (though this is the same procedure when IRS employees give out wrong information to taxpayers). Transportation companies should retain the responsibility for determining the amount of fare payable, and demanding payment therefor, rather than delegating that assessment duty on passengers, backed by criminal penalties for their failure to do so accurately. |
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